Refund & Cancellation Policy

1. Order Cancellation Policy

• Accessories & Rider Gear: Orders can be cancelled free of charge anytime prior to dispatch (within 24 hours of placing the order).
• Electric Scooters / Vehicles: Pre-booking or full vehicle purchase orders can be cancelled prior to RTO registration initiation. A nominal processing fee of ₹1,000 may be deducted for administrative processing. Once RTO registration is initiated in the customer's name, vehicle orders cannot be cancelled as per government motor vehicle laws.

2. Return Policy (Accessories & Spare Parts)

We offer a 7-Day Easy Return Policy on helmets, chargers, GPS mounts, and rider gear:

• Items must be unused, in original packaging with tags and warranty seals intact.
• Return requests must be logged within 7 days of delivery by emailing support@zikoev.com with your order ID.
• Defective or transit-damaged items will be replaced immediately at zero extra cost.

3. Refund Processing & Timelines (Razorpay)

Upon receiving your cancellation request or returned item verification, refunds are processed directly back to your original source account via Razorpay:

4. Non-Refundable Items

• Custom-painted or personalized vehicle chassis additions.
• RTO registration fees, road tax, and insurance premiums paid to state authorities.
• Items damaged due to customer misuse, crash, or unauthorized electrical modifications.