Shipping Policy

1. Delivery Coverage

Ziko EV Mobility Private Limited ships accessories, chargers, spare parts, and electric scooters nationwide across India. For vehicle deliveries, home doorstep delivery or hub pickup is available across all major metro cities and pin-codes.

2. Shipping Timelines & Dispatch

• Accessories & Helmets: Dispatched within 24 to 48 hours of order confirmation. Estimated delivery time: 3 to 5 business days nationwide.
• Electric Scooters / Vehicles: Vehicles undergo a mandatory 42-point Pre-Delivery Inspection (PDI) and optional RTO registration calibration. Dispatched within 3 to 7 business days post confirmation.

3. Shipping Charges

• Free Shipping: Free standard shipping applies to all accessory orders above ₹1,999 across India.
• Vehicle Freight: Doorstep delivery charge for electric scooters varies by region (typically ₹1,500 - ₹2,500) and is transparently calculated during checkout.

4. Order Tracking & Notifications

Once your order is dispatched via our courier/freight logistics partner, you will receive an SMS, WhatsApp alert, and Email containing your AWB tracking link. You can also track live order progress through the Razorpay payment confirmation portal or Ziko Account Dashboard.

5. Damage in Transit & Verification

All vehicles and accessories are shipped in heavy-duty protected crates with Transit Insurance. Customers are advised to inspect the package upon delivery. If physical damage is observed, please mark it on the Proof of Delivery (POD) slip and notify us within 24 hours at support@zikoev.com.